وظائف البنك التجاري الدولي CIB - وظيفة Call Center حديثي التخرج

Ahmed mohammed

اخر تحديث :

وظائف البنك التجاري الدولي CIB - وظيفية Call Center حديثي التخرج

وصف الوظيفة

التعامل باحترافية مع المكالمات الواردة والصادرة من حيث (الاستفسارات والشكاوى والطلب)
التعامل مع التفاعلات الواردة على منصات التواصل الاجتماعي الرسمية للبنك التجاري الدولي بطريقة احترافية
تطبيق الإجراءات المناسبة للتحكم الفعال في تفاعل المكالمات الهاتفية التي تعمل على تحسين متوسط وقت معالجة المكالمات / متوسط وقت الاستجابة للتفاعلات.
الاتصال مع الإدارات الأخرى لضمان الوصول المناسب لاستفسارات / طلبات العملاء المعلقة.
ضمان جودة الخدمة العالية أثناء تفاعلات المكالمات الواردة والصادرة ، والتعامل مع شكاوى العملاء وفقًا لمعايير مركز الاتصال المعتمدة للحفاظ على رضا العملاء.
تحديث سجلات العملاء بتفاصيل الاستفسار والرد لضمان دقة وتوافر سجلات العميل.
نشر المحتوى على منصات التواصل الاجتماعي الرسمية للبنك التجاري الدولي
متابعة العمليات اليومية المتعلقة بالوظائف الخاصة في إدارة مركز الاتصال لضمان استمرارية العمل.

الشروط والخبرة المطلوبة

درجة البكالوريوس في التجارة أو إدارة الأعمال أو المحاسبة أو ما يعادلها.
1-0 سنوات خبرة
إجادة اللغتين الإنجليزية والعربية
الأستخدام لمايكروسوفت أوفيس
مهارات اتصال ممتازة

التقديم للوظيفية

التقديم بطلب عن طريق الموقع الرسمي للبنك التجاري الدولي CIB عبر الانترنت

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